The researchers who handle these requests & their IT support are working for GT recruiting. Their overall goals are to be aligned with the overall goals of GT recruiting. That is very multi-dimensional at a person level. The process of sorting & reacting to opaque tips is linked to those needs. If the tip is a product, they will not know who all is responsible for that product or what they are like. The willingness to investigate & the effort spent on that is completely adaptive. No fixed form or guarantees. But the suggestion box can be a very rich resource for good veins of gold that are off the map.